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SOLÉ

SHIPPING & RETURNS

Shipping Policy

Deliveries will be made between 3 – 5 working days, except during sales when delivery may take up to 10 working days.

  • If longer delays are anticipated, you will be notified.

  • All orders placed on weekends will be processed on the following Monday.

  • Deliveries are only made to valid addresses within South Africa.

The buyer or a person authorised to accept delivery on the buyer’s behalf, must be available at the delivery address specified in the Order Confirmation (“Delivery Address”). 

If we are unable to deliver within 15 days of your receipt of an Order Confirmation, we will contact you and either process a refund immediately or arrange the delivery of another product, to the same value.

Return and Exchange Policy

The benefits under this Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA) as well as any other applicable acts.

  • We guarantee to refund unworn items when you return it in sellable condition, with the original receipt and packaging, within 7 days of your purchase. Solé reserves the express right to determine whether the returned product is deemed sellable. Exceptions include, but are not limited to:

  • For hygiene purposes, earrings and hair accessories may not be refunded or exchanged at any time.

A refund/exchange must be done via courier back to our warehouse. A refund will be provided to you by crediting your original method of payment. Please allow 7 working days from the day your return is processed for your account to be credited.

If you decide to return something for any reason outside of it being defective, late, or if an incorrect product has been received then you will have to cover the cost of returning the item to us. We encourage you to return your parcel via a traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Solé. If the reason for the return is due to errors on Solé behalf, then we will cover the costs of returning the item. All returned items need to be unused and in perfect condition, with  price/ care tags attached and in their original packaging. We cannot accept returns of damaged products, personalised or otherwise non-saleable products.

Items under warranty may be subject to assessment or repair if returned as faulty.

Delays in return processing may be experienced during busy sale or promotional periods, due to higher volumes.

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